How can electronic workflow help a centralised HR department?
It is not uncommon for businesses with sites in several different locations to have a centralised HR function, usually at Head Office. This, however, can present challenges in terms of acquiring up to date information on employees. Take retail, for example, where there is a high turnover of staff. HO is dependent on store managers for the provision of correctly completed paperwork relating to employees, otherwise there are delays in getting set up on the payroll system or even removing people’s details from the system. Until an employee number has been issued, personnel with similar names can be mistaken and errors made.
By implementing an electronic document management and workflow system which allows store managers to file HR documents electronically and automatically direct them to relevant HR staff at Head Office, immediate benefits can be seen. Details of new employees, name changes, role or store changes can be instantly uploaded to the payroll system, filing is minimised and the friction between stores and HO is greatly reduced. Rules built in to the system also facilitate the escalation of tasks to another user should a member of staff be absent for any length of time thus ensuring that issues are dealt with speedily.
For advice on how to implement an electronic workflow system in an HR department, please call The IPC Group on 08081 45 46 47.