Order Process and Payment
  • Orders can be placed online, by telephone or in person.
  • We do not require a deposit but payment must be made in full before we despatch the scanned images.
  • Payment can be made by Credit or Debit Card, BACS, PayPal via our website or by cheque.
  • You are responsible for sending or delivering your order to us at your own expense in an adequately secure format, with a copy of your order confirmation.
  • We scan loose photos, albums and other paper based memorabilia such as certificates, diaries, greetings cards and correspondence, up to A3 size.
  • Framed photographs must be removed from their frames before they are sent to us.
  • We will retain the original photographs / other material until you have checked the images we send to you in case of any queries.
  • If in the unlikely event of your order being misplaced, lost or damaged, we are not liable in any way and will not provide payment or compensation in any kind.
  • Once we receive full payment your order will be sent to you.
  • Once you have received and approved your scans, we will despatch your original material (unless required for re-scans) by agreed transit method and at the cost as notified (customers can alternatively collect their originals in person)
  • All pricing displayed excludes VAT.
  • Minimum order value – we have a minimum order value of £25.00.
100% Satisfaction Guarantee

If you are not 100% satisfied with the scanned images we provide for you, please contact us within 7 days of the order being received and we shall agree a course of action.

Timescales

We aim to complete orders of a thousand photos or less in 5 days, although we cannot guarantee this because levels of business vary.

Delivering Scanned Images and Returning Originals

The scanned images will be delivered on your chosen media by registered post or you can collect from our offices.

The original memorabilia will be delivered either by registered post or courier or you can collect from our offices.

We assume no responsibility for damage and/or loss to clients material due to issues caused by mail, courier or any transport companies, nor any liability for damage and/or loss of clients material.

Confidentiality

We do not publish your photos or images on our website or any third party websites. We assume no liability for confidentiality of material over which we have no power.

Inappropriate Photographs

We will not scan any images that could cause our staff distress such as pornography, scenes of human or animal brutality, crime or medical images including decapitated or dead people. If we receive any images that we deem to be illegal in this country we will report this to the authorities.

Breach of Copyright

We do not wish to knowingly, or otherwise, breach a professional photographer's copyright. Please only send us images for conversion that you own the copyright on. If we suspect we are in breach on any images we will contact you.

Saved Images

We will keep your scanned images on one of our secure data hard drives for a maximum of 3 months. After 3 months they will be permanently deleted, so we recommend you back your electronic copies up to a computer as soon as possible after receiving them. You can also order additional copies of CD’s and DVD’s from us for additional security.


Photograph and memorabilia scanning FAQs

How much does the scanning service cost?

Please click here to view our price list.

Last update on 20/03/2023 by IPC.

Is there a minimum order value?

The minimum order value is £25.00

Last update on 20/03/2023 by IPC.

How do I place an order?

You can either place your order online or by telephone. Please click here to access our online order form or call us free on 08081 45 46 47.

Last update on 20/03/2023 by IPC.

I’m not sure how many photographs I have, can I still order?

Of course you can. If you are unable to count the photographs you wish to send to us, just make a reasonable estimate. We will advise on the total number after we have scanned them.

Last update on 20/03/2023 by IPC.

How do I prepare my material before I send it to you?

Please click here to read our tips on how to organise your material.

Last update on 20/03/2023 by IPC.

Where do I send my material?

Please send your photographs and any other memorabilia to:

The IPC Group
IPC House
7 Venture Court
Edison Road
St.Ives
Cambridgeshire
PE27 3JX

Last update on 20/03/2023 by IPC.

What is the best way to get my material to you?

You can either send it by courier, post or deliver it to us in person. If posting, we recommend that you use Royal Mail’s Special Delivery Guaranteed Next Day service. Please note that we are not open on a Saturday so do not post your package on a Friday.

Last update on 20/03/2023 by IPC.

Will you scan photographs which are in frames?

We will scan framed photographs but please do not send us the frames. Remove the photographs from the frames and just send us the photographs.

Last update on 20/03/2023 by IPC.

Are there any types of photographs you will not scan?

Please click here to view our full Terms & Conditions.

Last update on 20/03/2023 by IPC.

What format will my scanned images be in?

We will provide you with a CD, DVD or Memory Stick of high quality JPEG images.

Last update on 20/03/2023 by IPC.

How do I view the images on the CD/DVD or memory stick?

Please click here for full instructions on how to view your images.

Last update on 20/03/2023 by IPC.

What happens if I am not happy with some of the images?

In the unlikely event that you are unhappy with the quality of our work, please advise us within 7 days of receiving your scanned images and we will discuss the problem with you and agree a course of action. If we agree to re scan anything, this will be done free of charge.

Last update on 20/03/2023 by IPC.